Exchange 2010 SP3 CU4 installs on a number of our servers so far, but on one it is failing to install.
The msi log looks like this:
MSI (s) (30:A8) [13:58:50:068]: Generating random cookie.
MSI (s) (30:A8) [13:58:50:068]: Created Custom Action Server with PID 612 (0x264).
MSI (s) (30:44) [13:58:50:115]: Running as a service.
MSI (s) (30:44) [13:58:50:130]: Hello, I'm your 32bit Impersonated custom action server.
CAQuietExec: Error 0x80070001: Command line returned an error.
CAQuietExec: Error 0x80070001: CAQuietExec Failed
CustomAction CA_CUSTOMER_PREPATCH_INSTALL returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (30:DC) [13:58:50:927]: Executing op: ActionStart(Name=CA_ROLLBACK_SAVEDATA_STOP_SERVICES,,)
MSI (s) (30:DC) [13:58:50:943]: Executing op: CustomActionSchedule(Action=CA_ROLLBACK_SAVEDATA_STOP_SERVICES,ActionType=1281,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Program Files\Microsoft\Exchange Server\V14\\bin\QuietExe.exe" "C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe" " -Version 2.0 -command . 'C:\Program Files\Microsoft\Exchange Server\V14\\bin\servicecontrol.ps1' AfterPatch")
MSI (s) (30:DC) [13:58:50:943]: Executing op: ActionStart(Name=CA_START_WMI_SERVICES_ROLLBACK,,)
MSI (s) (30:DC) [13:58:50:943]: Executing op: CustomActionSchedule(Action=CA_START_WMI_SERVICES_ROLLBACK,ActionType=1345,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Windows\SysWOW64\net.exe" start WinMgmt)
MSI (s) (30:DC) [13:58:50:943]: Executing op: ActionStart(Name=CA_ENABLE_WMI_SERVICES_ROLLBACK,,)
MSI (s) (30:DC) [13:58:50:943]: Executing op: CustomActionSchedule(Action=CA_ENABLE_WMI_SERVICES_ROLLBACK,ActionType=1345,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Windows\SysWOW64\sc.exe" config WinMgmt start= auto)
MSI (s) (30:DC) [13:58:50:943]: Executing op: ActionStart(Name=CA_SAVEDATA_STOP_SERVICES,Description=Stopping services,Template=Service: [1])
MSI (s) (30:DC) [13:58:50:943]: Executing op: CustomActionSchedule(Action=CA_SAVEDATA_STOP_SERVICES,ActionType=1025,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Program Files\Microsoft\Exchange Server\V14\\bin\QuietExe.exe" "C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe" " -Version 2.0 -command . 'C:\Program Files\Microsoft\Exchange Server\V14\\bin\servicecontrol.ps1' BeforePatch")
MSI (s) (30:54) [13:58:50:943]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI392A.tmp, Entrypoint: CAQuietExec
CAQuietExec: Error 0x80070001: Command line returned an error.
CAQuietExec: Error 0x80070001: CAQuietExec Failed
CustomAction CA_SAVEDATA_STOP_SERVICES returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 13:59:00: InstallExecute. Return value 3.
MSI (s) (30:DC) [13:59:00:630]: User policy value 'DisableRollback' is 0
MSI (s) (30:DC) [13:59:00:630]: Machine policy value 'DisableRollback' is 0
MSI (s) (30:DC) [13:59:00:646]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1133211482,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (30:DC) [13:59:00:646]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (30:DC) [13:59:00:646]: Executing op: DialogInfo(Type=1,Argument=Update Rollup 4 for Exchange Server 2010 Service Pack 3 (KB2905616))
MSI (s) (30:DC) [13:59:00:646]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back actions,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (30:DC) [13:59:00:646]: Executing op: ActionStart(Name=CA_SAVEDATA_STOP_SERVICES,Description=Stopping services,Template=Service: [1])
MSI (s) (30:DC) [13:59:00:646]: Executing op: ProductInfo(ProductKey={4934D1EA-BE46-48B1-8847-F1AF20E892C1},ProductName=Microsoft Exchange Server,PackageName=exchangeserver.msi,Language=1033,Version=235077755,Assignment=1,ObsoleteArg=0,,,PackageCode={3DB161FE-7309-472E-9C5D-C5F4D90FE719},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (30:DC) [13:59:00:646]: Executing op: ActionStart(Name=CA_ENABLE_WMI_SERVICES_ROLLBACK,,)
MSI (s) (30:DC) [13:59:00:646]: Executing op: CustomActionRollback(Action=CA_ENABLE_WMI_SERVICES_ROLLBACK,ActionType=1345,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Windows\SysWOW64\sc.exe" config WinMgmt start= auto)
MSI (s) (30:B0) [13:59:00:646]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5F12.tmp, Entrypoint: CAQuietExec
CAQuietExec: ChangeServiceConfig SUCCESS
MSI (s) (30:DC) [13:59:00:661]: Executing op: ActionStart(Name=CA_START_WMI_SERVICES_ROLLBACK,,)
MSI (s) (30:DC) [13:59:00:677]: Executing op: CustomActionRollback(Action=CA_START_WMI_SERVICES_ROLLBACK,ActionType=1345,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Windows\SysWOW64\net.exe" start WinMgmt)
MSI (s) (30:B0) [13:59:00:677]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5F32.tmp, Entrypoint: CAQuietExec
CAQuietExec: The requested service has already been started.
CAQuietExec:
CAQuietExec: More help is available by typing NET HELPMSG 2182.
CAQuietExec:
CAQuietExec: Error 0x80070002: Command line returned an error.
CAQuietExec: Error 0x80070002: CAQuietExec Failed
CustomAction CA_START_WMI_SERVICES_ROLLBACK returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (30:DC) [13:59:00:740]: Executing op: ActionStart(Name=CA_ROLLBACK_SAVEDATA_STOP_SERVICES,,)
MSI (s) (30:DC) [13:59:00:740]: Executing op: CustomActionRollback(Action=CA_ROLLBACK_SAVEDATA_STOP_SERVICES,ActionType=1281,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Program Files\Microsoft\Exchange Server\V14\\bin\QuietExe.exe" "C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe" " -Version 2.0 -command . 'C:\Program Files\Microsoft\Exchange Server\V14\\bin\servicecontrol.ps1' AfterPatch")
MSI (s) (30:E0) [13:59:00:755]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI5F72.tmp, Entrypoint: CAQuietExec
CAQuietExec: Error 0x80070001: Command line returned an error.
CAQuietExec: Error 0x80070001: CAQuietExec Failed
CustomAction CA_ROLLBACK_SAVEDATA_STOP_SERVICES returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (30:DC) [13:59:08:193]: Executing op: ActionStart(Name=CA_CUSTOMER_PREPATCH_INSTALL,,)
MSI (s) (30:DC) [13:59:08:193]: Executing op: ActionStart(Name=CA_CUSTOMER_PATCH_ROLLBACK,,)
MSI (s) (30:DC) [13:59:08:193]: Executing op: CustomActionRollback(Action=CA_CUSTOMER_PATCH_ROLLBACK,ActionType=1345,Source=BinaryData,Target=CAQuietExec,CustomActionData="C:\Program Files\Microsoft\Exchange Server\V14\\bin\QuietExe.exe" "C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe" " -Version 2.0 -command . 'C:\Program Files\Microsoft\Exchange Server\V14\\scripts\customization\CustomPatchInstallerActions.ps1' PatchRollbackActions")
MSI (s) (30:38) [13:59:08:193]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI7C90.tmp, Entrypoint: CAQuietExec
CAQuietExec: Error 0x80070001: Command line returned an error.
CAQuietExec: Error 0x80070001: CAQuietExec Failed
CustomAction CA_CUSTOMER_PATCH_ROLLBACK returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (30:DC) [13:59:08:896]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (30:DC) [13:59:08:896]: Error in rollback skipped. Return: 5
MSI (s) (30:DC) [13:59:08:911]: Note: 1: 2318 2:
MSI (s) (30:DC) [13:59:08:911]: No System Restore sequence number for this installation.
MSI (s) (30:DC) [13:59:08:911]: Unlocking Server
MSI (s) (30:DC) [13:59:08:911]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
MSI (s) (30:DC) [13:59:08:927]: Transforming table InstallExecuteSequence.
MSI (s) (30:DC) [13:59:08:927]: Transforming table InstallExecuteSequence.
MSI (s) (30:DC) [13:59:08:927]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038
MSI (s) (30:DC) [13:59:08:927]: Transforming table InstallExecuteSequence.
MSI (s) (30:DC) [13:59:08:927]: Transforming table InstallExecuteSequence.
MSI (s) (30:DC) [13:59:08:927]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038
MSI (s) (30:DC) [13:59:08:927]: Transforming table InstallExecuteSequence.
MSI (s) (30:DC) [13:59:08:927]: Transforming table InstallExecuteSequence.
MSI (s) (30:DC) [13:59:08:927]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038
Action ended 13:59:08: INSTALL. Return value 3.
MSI (s) (30:DC) [13:59:08:927]: Attempting to delete file C:\Windows\Installer\ef2a32.msp
MSI (s) (30:DC) [13:59:08:927]: Unable to delete the file. LastError = 32
MSI (s) (30:DC) [13:59:08:943]: Attempting to delete file C:\Windows\Installer\ef2a32.msp
MSI (s) (30:DC) [13:59:08:943]: MainEngineThread is returning 1603
MSI (s) (30:70) [13:59:08:958]: RESTART MANAGER: Session closed.
MSI (s) (30:70) [13:59:08:958]: No System Restore sequence number for this installation.
MSI (s) (30:70) [13:59:08:958]: User policy value 'DisableRollback' is 0
MSI (s) (30:70) [13:59:08:958]: Machine policy value 'DisableRollback' is 0
MSI (s) (30:70) [13:59:08:958]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (30:70) [13:59:08:958]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (30:70) [13:59:08:958]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (30:70) [13:59:08:958]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (30:70) [13:59:08:958]: Restoring environment variables
MSI (s) (30:70) [13:59:08:958]: Destroying RemoteAPI object.
MSI (s) (30:A8) [13:59:08:958]: Custom Action Manager thread ending.
MSI (c) (A4:C4) [13:59:08:958]: Back from server. Return value: 1603
MSI (c) (A4:C4) [13:59:08:958]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A4:C4) [13:59:08:958]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 13:59:08: ExecuteAction. Return value 3.
MSI (c) (A4:C4) [13:59:08:958]: Doing action: FatalError
Action start 13:59:08: FatalError.
MSI (c) (A4:C4) [13:59:08:974]: Transforming table CustomAction.
MSI (c) (A4:C4) [13:59:08:974]: Transforming table CustomAction.
MSI (c) (A4:C4) [13:59:08:974]: Note: 1: 2262 2: CustomAction 3: -2147287038
MSI (c) (A4:C4) [13:59:08:974]: Transforming table CustomAction.
MSI (c) (A4:C4) [13:59:08:974]: Transforming table CustomAction.
MSI (c) (A4:C4) [13:59:08:974]: Note: 1: 2262 2: CustomAction 3: -2147287038
MSI (c) (A4:C4) [13:59:08:974]: Transforming table CustomAction.
MSI (c) (A4:C4) [13:59:08:974]: Transforming table CustomAction.
MSI (c) (A4:C4) [13:59:08:974]: Note: 1: 2262 2: CustomAction 3: -2147287038
MSI (c) (A4:58) [13:59:08:990]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:58) [13:59:08:990]: Transforming table Error.
MSI (c) (A4:58) [13:59:08:990]: Transforming table Error.
MSI (c) (A4:58) [13:59:08:990]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:58) [13:59:08:990]: Transforming table Error.
MSI (c) (A4:58) [13:59:08:990]: Transforming table Error.
MSI (c) (A4:58) [13:59:08:990]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:58) [13:59:08:990]: Transforming table Error.
MSI (c) (A4:58) [13:59:08:990]: Transforming table Error.
MSI (c) (A4:58) [13:59:08:990]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2826: Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 5 pixels
The installer encountered an unexpected error while installing this package. This may indicate a problem with this package. The error code is 2826. The arguments are: FatalError, BottomLine, to the right
MSI (c) (A4:58) [13:59:09:005]: Transforming table Binary.
MSI (c) (A4:58) [13:59:09:005]: Transforming table Binary.
MSI (c) (A4:58) [13:59:09:005]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (c) (A4:58) [13:59:09:005]: Transforming table Binary.
MSI (c) (A4:58) [13:59:09:005]: Transforming table Binary.
MSI (c) (A4:58) [13:59:09:005]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (c) (A4:58) [13:59:09:005]: Transforming table Binary.
MSI (c) (A4:58) [13:59:09:021]: Transforming table Binary.
MSI (c) (A4:58) [13:59:09:021]: Note: 1: 2262 2: Binary 3: -2147287038
Action ended 13:59:11: FatalError. Return value 2.
Action ended 13:59:11: INSTALL. Return value 3.
MSI (c) (A4:C4) [13:59:11:786]: Destroying RemoteAPI object.
MSI (c) (A4:4C) [13:59:11:786]: Custom Action Manager thread ending.
=== Logging stopped: 12/11/2013 13:59:11 ===
MSI (c) (A4:C4) [13:59:11:786]: Product: Microsoft Exchange Server - Update 'Update Rollup 4 for Exchange Server 2010 Service Pack 3 (KB2905616) 14.3.174.1' could not be installed. Error code 1603. Additional information is available in the log file c:\update.txt.
MSI (c) (A4:C4) [13:59:11:786]: Windows Installer installed an update. Product Name: Microsoft Exchange Server. Product Version: 14.3.123.4. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: Update Rollup 4 for Exchange Server 2010 Service Pack 3 (KB2905616) 14.3.174.1. Installation success or error status: 1603.
MSI (c) (A4:C4) [13:59:11:786]: Note: 1: 1729
MSI (c) (A4:C4) [13:59:11:786]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:C4) [13:59:11:802]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:802]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:802]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:C4) [13:59:11:802]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:802]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:802]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:C4) [13:59:11:802]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:802]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:802]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:C4) [13:59:11:802]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:C4) [13:59:11:818]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:818]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:818]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:C4) [13:59:11:818]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:818]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:818]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:C4) [13:59:11:818]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:818]: Transforming table Error.
MSI (c) (A4:C4) [13:59:11:818]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (A4:C4) [13:59:11:818]: Product: Microsoft Exchange Server -- Configuration failed.
MSI (c) (A4:C4) [13:59:11:818]: Windows Installer reconfigured the product. Product Name: Microsoft Exchange Server. Product Version: 14.3.123.4. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1603.
MSI (c) (A4:C4) [13:59:11:833]: Grabbed execution mutex.
MSI (c) (A4:C4) [13:59:11:833]: Cleaning up uninstalled install packages, if any exist
MSI (c) (A4:C4) [13:59:11:833]: MainEngineThread is returning 1603
=== Verbose logging stopped: 12/11/2013 13:59:11 ===The log itself is quite large, this is just the end of it. The installer goes through the prompts for EULA, and checking prerequisites, and creating binaries, and then shortly after the services stop, it errors out.
TIA