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Users missing from ECP shared mailbox send as

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When managing mailbox delegation from the Exchange 2013 ECP, a few users do not show up when adding send as permissions.  I can add the the user to Full Access but when I click the + to add them with Send As permission, the user is not listed.  I can see many users, just not the one I need.

Does anyone know what might be preventing the ECP from displaying certain users when adding them to send as for a shared mailbox?


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