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OAB cannot be downloaded by Outlook 2010 and cannot be accessed via internal URL

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Dear all,

after migrating from Exchange 2007 (part of SBS 2008) to Exchange 2013 I came upon an issue with my OAB. All users state that they cannot download the OAB from their Outlook 2010/2013 clients. I checked serveral things on my Exchange 2013 server:

  • I made sure that both InternalURL as well as ExternalURL are configured for my Ex2013 OAB
  • I made sure that my Ex2013 OAB has been configured as Default OAB within my organization
  • I made sure that Outlook "Test EMail-AutoConfiguration" receives a valid OAB URL (https://servmsx.eggs.local/oab/f34d6b53-9957-4c56-aa53-222e65b13157/) and identity
  • I made sure that all corresponding Mailboxes have a OutlookAddressBook property configured (pointing to my Ex2013 OAB)

The Ex2013 OAB Name is "OAB (Default Web Site)", InternalURL is "https://servmsx.eggs.local/OAB", OfflineAddressBook is "\Standard-Offlineadressbuch (Ex2013)".

I tried to access the OAB with IE with URL "https://servmsx.eggs.local/oab/f34d6b53-9957-4c56-aa53-222e65b13157/", receive a logon prompt, enter valid credentials and then receive an HTTP 500 error. IIS Auth settings for Virtual Directory OAB are as follows:

  • Name                          : OAB (Default Web Site)
  • BasicAuthentication           : False
  • WindowsAuthentication         : True
  • OAuthAuthentication           : True
  • InternalAuthenticationMethods : {WindowsIntegrated, OAuth}
  • ExternalAuthenticationMethods : {WindowsIntegrated, OAuth}
  • When checking the file system on my Ex2013 under "D:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\OAB" I don't find any subfolder "f34d6b53-9957-4c56-aa53-222e65b13157" as stated in the URL from Outlook. Only "bin", and web.config. No XML files or anything.

when executing "Get-OfflineAddressBook "Standard-Offlineadressbuch (Ex2013)" | fl" I receive:

  • RunspaceId                       : 23cf835c-016b-45f5-97a5-a66ecbcacdb5
  • Server                           :
  • AddressLists                     : {\Globale Standardadressliste}
  • Versions                         : {Version4}
  • IsDefault                        : True
  • PublicFolderDatabase             :
  • PublicFolderDistributionEnabled  : False
  • GlobalWebDistributionEnabled     : False
  • WebDistributionEnabled           : True
  • LastTouchedTime                  :
  • LastRequestedTime                :
  • LastFailedTime                   :
    LastNumberOfRecords              :
  • LastGeneratingData               :
  • MaxBinaryPropertySize            : 32768
  • MaxMultivaluedBinaryPropertySize : 65536
  • MaxStringPropertySize            : 3400
  • MaxMultivaluedStringPropertySize : 65536
  • ConfiguredAttributes             : {OfficeLocationUnicode, ANR, ProxyAddresses, ANR, PhoneticGivenName, ANR,GivenName, ANR, PhoneticSurname, ANR, Surname, ANR, Account, ANR,PhoneticDisplayName, ANR, DisplayName, ANR, IsOrganizational, Value,                                   ExternalMemberCount, Value, TotalMemberCount, Value, ModerationEnabled, Value,            DelivContLength, Value, MailTipTranslations, Value, ObjectGuid, Value...}
  • DiffRetentionPeriod              : 30
  • Schedule                         : {So.05:00-So.05:15, Mo.05:00-Mo.05:15, Di.05:00-Di.05:15, Mi.05:00-Mi.05:15,Do.05:00-Do.05:15, Fr.05:00-Fr.05:15, Sa.05:00-Sa.05:15}
  • VirtualDirectories               : {SERVMSX\OAB (Default Web Site), SERVMSX\OAB (Exchange Back End)}
  • AdminDisplayName                 :
  • Identity                         : \Standard-Offlineadressbuch (Ex2013)
  • IsValid                          : True
  • ExchangeVersion                  : 0.20 (15.0.0.0)
  • Name                             : Standard-Offlineadressbuch (Ex2013)
  • DistinguishedName                : CN=Standard-Offlineadressbuch (Ex2013),CN=Offline Address Lists,CN=Address Lists Container,CN=First Organization,CN=Microsoft                                   Exchange,CN=Services,CN=Configuration,DC=eggs,DC=local
  • Guid                             : f34d6b53-9957-4c56-aa53-222e65b13157
  • ObjectCategory                   : eggs.local/Configuration/Schema/ms-Exch-OAB
  • ObjectClass                      : {top, msExchOAB}
  • WhenChanged                      : 14.08.2014 11:31:38
  • WhenCreated                      : 14.08.2014 11:24:50
  • WhenChangedUTC                   : 14.08.2014 09:31:38
  • WhenCreatedUTC                   : 14.08.2014 09:24:50
  • OrganizationId                   :
  • OriginatingServer                : GAIA.eggs.local
  • ObjectState                      : Unchanged

What else is there to check? Any help would be greatly appreciated.
Alex


Alexander Ollischer Diplom-Wirtschaftsinformatiker (FH) Citrix & Microsoft Certified Engineer (CCEA, CCEE, MCSA, MCSE, MCDBA, MCTS) Afontis IT+Services GmbH Baierbrunner Straße 15 81379 München Deutschland Telefon (089) 74 34 55-0 Fax (089) 74 34 55-55 mailto:a.ollischer@afontis.de http://www.afontis.de http://www.itganzeinfach.de Amtsgericht München, HRB 109 005 Geschäftsführer: Thomas Klimmer



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